The Indian healthcare industry serves hundreds of millions every year, making it one of the largest in the world. Over 130 crore people live in India, and each expects access to sound healthcare. To help deliver good healthcare, many players in the sector are using cloud based contact center solution. In hospitals and clinics today, cloud based contact center solutions are helping patients easily connect with doctors and nurses. They play a crucial role in setting appointments between patients and doctors and help route queries to the right specialist While the Covid-19 pandemic shows no sign of slowing down, telemedicine have emerged as the real saviors. From e-consultations to electronic health records, they have made health care services more accessible than ever.
IVR menu can be created for patients to choose from different departments where the patients want to connect
Auto-distribute your calls to the right specialist or department based on patient’s requirement
All incoming & outgoing calls can be recorded for any future references and ensure all safety and security aspects
Connect existing patient to the same specialist whenever the patient call more than once to save time
Easily integrate with your CRM to keep patient’s history & information handy while or before talking to them
Get real-time dashboard of call logs, call recordings and other important stats to monitor and evaluate the services