The Indian e-commerce industry has been on an upward growth trajectory. The online retail market in India is estimated to be 25% of the total organized retail market and is expected to reach 37% by 2030. By 2034, it is predicted to surpass the United States to become the second largest e-commerce market globally. In order to tap onto the large market, the e-commerce industry has also seen an increase in innovation across platforms, and ancillary segments such as logistics. The market has become conducive grounds for testing various business models such as inventory, social networks, aggregator, and e-commerce marketplace model, among many others. Wringg enable to quickly design and deploy, and manage their e-commerce capabilities effectively. This in turn, gives their customers seamless omni-channel experiences and lets the business fulfil its customers' evolving expectations.
A simple to click to connect to your customers over a call. Significantly improves efficiency and reduces time & efforts.
Make use of multiple channels like Voice, SMS, whatsapp etc to engage your customer. Don’t restrict your business to one channel
Instantly forward/transfer customer calls to relevant departments for timely resolution
Call queue facility completely customizable, to ensure you don’t miss any of your customer
Smooth integration with CRM to provide customer information handy. Very important for achieving high CSAT
Monitor the performance of all your experts at work. Constantly improve basis the complete data and insights